BEFORE SUBMITTING A TICKET
Please gather the following informations before submitting a ticket:
- the URL of the page with the gallery;
- errors, warnings and messages, if any;
- any other useful informations to help me understand the issue;
- these informations will speed up the entire solving process.
- All support enquires should be replied within three business days.
- Support is done exclusively in English and Italian.
- Support can only be provided for unmodified files.
- Support is only done for bugs / functionality issues of the file. We are not responsible for conflicts with bugged themes or plugins.
- I prefer a link for front end problems. If it’s a back end problem, I will generally provide means for sending me admin access. Do not worry, hundreds of clients offered me backend access for fixing / seeing the problem on their site and I have not messed anything up.
Support for my items includes: * Responding to questions or problems regarding the item and its features * Fixing bugs and reported issues * Providing updates to ensure compatibility with new software versions
Item support does not include: * Customization and installation services * Support for third party software and plug-ins